Bunker Hill Community College Desktop Version

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PC Hardware Support Specialist Certificate Program

Certificate -  Computer Information Technology Department

The information below applies to students entering the program in fall 2017 and spring 2018. For the most accurate program requirements for your catalog year, please log in to BHCC Self Service to review your specific program requirements. Any questions? Prospective students should go to bhcc.edu/admissions and contact an admissions counselor. Current students should stop by or contact the LifeMap Commons on the Charlestown Campus - E-Building, Room E-235; Phone 617-228-2230 or email academicadvising@bhcc.mass.edu from your BHCC email.
Course Title Course Number Semester Taken Credits Prerequisites
Applications/Concepts CIT110 3 ESL098 or RDG095 or placement
PC Hardware and Software CIT182 3 RDG095 or ESL098 or placement
Cisco Networking I CIT162 3 RDG095 or ESL098 or placement
Windows Operating Systems CIT268 3 CIT110 or CIT113 or CIT120 or Chair approval
Help Desk Techniques CIT230 3 CIT110 or Chair approval
Keyboarding Techniques OIM100 1
Total Credits 16
Last Modified Date: April 13, 2017

Program Overview

This certificate prepares students for entry level positions in personal computer hardware support. Recommended noncredit industry certification courses offered through the College’s Community Education Office are optional, but will greatly enhance employment prospects. The CIT internship and entrepreneurship courses are also optional.

Career Outlook

Graduates completing this certificate may find employment in information support services departments in firms large and small as well as other companies specializing in personal computer maintenance support.

Upon Completion of this Concentration Graduates will be able to:

  • Describe, remove, and replace select components of desktop and laptop personal computers; upgrade components based on customer needs and perform preventive maintenance and troubleshooting.
  • Understand the basics of the most common desktop Office applications.
  • Explain, install, and navigate the most common personal computer operating systems; upgrade components based on customer needs and perform preventive maintenance and troubleshooting.
  • Demonstrate good communication skills and professional behavior while working with customers.
  • Qualify to take the COMPTIA A+ Essentials Certification Examination.
  • Qualify to take the NETWORK+ Certification Examination.