Bunker Hill Community College

Bunker Hill Community College

PC Hardware Support Specialist Certificate Program

Certificate Professional Studies - Computer Information Technology

The information below applies to students entering the program in fall 2019. Current students - log in to BHCC Self-Service to review the most accurate program requirements for your catalog year, or contact LifeMap/Advising for more information. Prospective students - go to bhcc.edu/admissions and contact an admissions counselor.
Semester 1 Credits Milestone GenEd Note Pre-req
CIT-110 Applications/Concepts
3

Milestone courses should be taken in the order shown.

Prerequisites: ESL-098 or RDG-095 or placement

CIT-182 PC Hardware and Software
3

Milestone courses should be taken in the order shown.

Prerequisite: ESL-098 or RDG-095 or placement

CIT-162 Cisco Networking I
3

Milestone courses should be taken in the order shown.

Prerequisites: ESL-098 or RDG-095 or placement

OIM-100 PC Keyboarding Techniques
1

Students can also complete the Challenge Exam for OIM-100.  Please email pla@bhcc.mass.edu for more information.

Total Credits:
Semester 2 Credits Milestone GenEd Note Pre-req
CIT-268 Windows Operating Systems
3

Milestone courses should be taken in the order shown.

Prerequisites: CIT-110 or CIT-113 or CIT-120 or Chair approval

CIT-230 Help Desk Techniques
3

Milestone courses should be taken in the order shown.

Prerequisites: CIT-110 or Chair approval

Total Credits:
Last Modified Date: April 22, 2019

Upon Completion of this Concentration Graduates will be able to:

  • Describe, remove, and replace select components of desktop and laptop personal computers; upgrade components based on customer needs and perform preventive maintenance and troubleshooting.
  • Understand the basics of the most common desktop Office applications.
  • Explain, install, and navigate the most common personal computer operating systems; upgrade components based on customer needs and perform preventive maintenance and troubleshooting.
  • Demonstrate good communication skills and professional behavior while working with customers.
  • Qualify to take the COMPTIA A+ Essentials Certification Examination.
  • Qualify to take the NETWORK+ Certification Examination.

Career Outlook

Graduates completing this certificate may find employment in information support services departments in firms large and small as well as other companies specializing in personal computer maintenance support.