Microsoft Applications Support Specialist Certificate Program
Certificate Professional Studies - Computer Information Technology
The information below applies to students entering the program in fall 2019. Current students - log in to BHCC Self-Service to review the most accurate program requirements for your catalog year, or contact LifeMap/Advising for more information. Prospective students - go to bhcc.edu/admissions and contact an admissions counselor.
| Semester 1 | Credits | Milestone | GenEd | Note | Pre-req | |
|---|---|---|---|---|---|---|
|
CIT-110
Applications/Concepts
|
3 | |||||
|
CIT-133
Introduction to Microsoft Office
|
3 | |||||
|
OIM-100
PC Keyboarding Techniques
|
1 | |||||
|
For students proficient in keyboarding techniques, a challenge exam is available. For more information please email pla@bhcc.mass.edu |
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| Total Credits: | ||||||
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Semester 1 Advising Note:
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Last Modified Date: April 22, 2019
Upon Completion of this Concentration Graduates will be able to:
- Understand in-depth and support the most common desktop Office Applications.
- Understand and support the Integration features among all Microsoft Office applications.
- Set-up, support and conduct on-line meetings.
- Troubleshoot end-user Office application problems.
- Demonstrate good communication skills and professional behavior while working with customers.
- Qualify to take the Microsoft Office Word, Excel & Outlook Certification Examinations.
Career Outlook
Graduates completing this certificate may find employment in information support services departments in organizations large and small as applications support and/or “Help Desk” specialists.