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Microsoft Applications Support Specialist Certificate Program

Certificate -  Computer Information Technology Department

The information below applies to students entering the program in fall 2017 and spring 2018. For the most accurate program requirements for your catalog year, please log in to BHCC Self Service to review your specific program requirements. Any questions? Prospective students should go to bhcc.edu/admissions and contact an admissions counselor. Current students should stop by or contact the LifeMap Commons on the Charlestown Campus - E-Building, Room E-235; Phone 617-228-2230 or email academicadvising@bhcc.mass.edu from your BHCC email.
Course Title Course Number Semester Taken Credits Prerequisites
Applications/Concepts CIT110 3 ESL098 or RDG095 or placement
Introduction to Microsoft Office CIT133 3
Advanced Microsoft Office CIT233 3 CIT110 or CIT113 or CIT133 or Chair approval
Collaboration, Communication and Integration in MS Office Applications CIT250 3 CIT110 or CIT113 or Chair approval
Help Desk Techniques CIT230 3 CIT110 or Chair approval
Keyboarding Techniques OM100 1
Total Credits 16
Last Modified Date: April 13, 2017

Program Overview

This certificate prepares students for entry level positions in Microsoft personal computer desktop applications support. recommended non-credit industry certification courses offered through the College’s Community Education Office are optional, but will greatly enhance employment prospects. The CIT internship and entrepreneurship courses are also optional.

Career Outlook

Graduates completing this certificate may find employment in information support services departments in organizations large and small as applications support and/or “Help Desk” specialists.

Upon Completion of this Concentration Graduates will be able to:

  • Understand in-depth and support the most common desktop Office Applications.
  • Understand and support the Integration features among all Microsoft Office applications.
  • Set-up, support and conduct on-line meetings.
  • Troubleshoot end-user Office application problems.
  • Demonstrate good communication skills and professional behavior while working with customers.
  • Qualify to take the Microsoft Office Word, Excel & Outlook Certification Examinations.