Bunker Hill Community College

Bunker Hill Community College

Microsoft Applications Support Specialist Certificate Program

Certificate

The information below applies to students entering the program in fall 2019. Current students - log in to BHCC Self-Service to review the most accurate program requirements for your catalog year, or contact LifeMap/Advising for more information. Prospective students - go to bhcc.edu/admissions and contact an admissions counselor.
Semester 1 Credits Milestone GenEd Note Pre-req
CIT-110 Applications/Concepts
3

Milestone courses should be taken in the order shown.

Prerequisites: ESL-098 or RDG-095 or placement

CIT-133 Introduction to Microsoft Office
3

Milestone courses should be taken in the order shown.

OIM-100 PC Keyboarding Techniques
1

For students proficient in keyboarding techniques, a challenge exam is available.  For more information please email pla@bhcc.mass.edu

Total Credits:
Semester 2 Credits Milestone GenEd Note Pre-req
CIT-233 Advanced MS Office
3

Milestone courses should be taken in the order shown.

Prerequisites: CIT-110 or CIT-113 or CIT-133 or Chair approval

CIT-250 Collaboration, Communication and Integration in MS Office Applications
3

Milestone courses should be taken in the order shown.

Prerequisites: CIT-110 or CIT-113 or Chair approval

CIT-230 Help Desk Techniques
3

Milestone courses should be taken in the order shown.

Prerequisites: CIT-110 or Chair approval

Total Credits:
Last Modified Date: April 22, 2019

Upon Completion of this Concentration Graduates will be able to:

  • Understand in-depth and support the most common desktop Office Applications.
  • Understand and support the Integration features among all Microsoft Office applications.
  • Set-up, support and conduct on-line meetings.
  • Troubleshoot end-user Office application problems.
  • Demonstrate good communication skills and professional behavior while working with customers.
  • Qualify to take the Microsoft Office Word, Excel & Outlook Certification Examinations.

Career Outlook

Graduates completing this certificate may find employment in information support services departments in organizations large and small as applications support and/or “Help Desk” specialists.