Microsoft Applications Support Specialist Certificate Program

Certificate

Professional Studies - Computer Information Technology

The information below applies to students entering the program in fall 2019. Current students - log in to BHCC Self-Service to review the most accurate program requirements for your catalog year, or contact LifeMap/Advising for more information. Prospective students - go to bhcc.edu/admissions and contact an admissions counselor.

Semester 1	Credits	Milestone	GenEd	Note	Pre-req
CIT-110 Applications/Concepts	3
Milestone courses should be taken in the order shown. Prerequisites: ESL-098 or RDG-095 or placement
CIT-133 Introduction to Microsoft Office	3
Milestone courses should be taken in the order shown.
OIM-100 PC Keyboarding Techniques	1
For students proficient in keyboarding techniques, a challenge exam is available. For more information please email pla@bhcc.mass.edu
Total Credits:
Semester 1 Advising Note:

Semester 2	Credits	Milestone	GenEd	Note	Pre-req
CIT-233 Advanced MS Office	3
Milestone courses should be taken in the order shown. Prerequisites: CIT-110 or CIT-113 or CIT-133 or Chair approval
CIT-250 Collaboration, Communication and Integration in MS Office Applications	3
Milestone courses should be taken in the order shown. Prerequisites: CIT-110 or CIT-113 or Chair approval
CIT-230 Help Desk Techniques	3
Milestone courses should be taken in the order shown. Prerequisites: CIT-110 or Chair approval
Total Credits:
Semester 2 Advising Note: Apply for graduation

Last Modified Date: April 22, 2019

Upon Completion of this Concentration Graduates will be able to:

Understand in-depth and support the most common desktop Office Applications.
Understand and support the Integration features among all Microsoft Office applications.
Set-up, support and conduct on-line meetings.
Troubleshoot end-user Office application problems.
Demonstrate good communication skills and professional behavior while working with customers.
Qualify to take the Microsoft Office Word, Excel & Outlook Certification Examinations.

Career Outlook

Graduates completing this certificate may find employment in information support services departments in organizations large and small as applications support and/or “Help Desk” specialists.