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Computer Support Specialist Option

Associate in Science -  Computer Information Technology Department

The information below applies to students entering the program in fall 2017 and spring 2018. For the most accurate program requirements for your catalog year, please log in to BHCC Self Service to review your specific program requirements. Any questions? Prospective students should go to bhcc.edu/admissions and contact an admissions counselor. Current students should stop by or contact the LifeMap Commons on the Charlestown Campus - E-Building, Room E-235; Phone 617-228-2230 or email academicadvising@bhcc.mass.edu from your BHCC email.
Course Title Course Number Semester Taken Credits Prerequisites
College Writing I ENG111 3 ENG095 and ESL098 or RDG095 or placement
College Writing II ENG112 3 ENG111
Individual and Society From Area 2 3
World View From Area 3 3
Quantitative Thought From Area 4 3 MAT097
Science and Technology From Area 5 4
Humanities From Area 6 3
Principles of Accounting I ACC101 3 ESL098 or RDG095 or placement
Oral Communication ENG171 3
Application/Concepts CIT110 (Full-time students take CIT113) 3 ESL098 or RDG095 or placement
Cisco Networking I CIT162 3 RDG095 or ESL098 or placement
Visual Basic CIT216 3 CIT110 or CIT113 or CIT120 or Chair approval
Windows Operating Systems CIT268 3 CIT110 or CIT113 or CIT120 or Chair approval
PC Hardware & Software CIT182 3 RDG095 or ESL098 or placement
PC Keyboarding Techniques OIM100 1
Principles of Internet and Information Security CIT118 3 CIT110 or CIT113 or CIT120 or Chair approval
Introduction to MS Office CIT133 3
Advanced MS Office CIT233 3 CIT110 or CIT113 or CIT133 or Chair approval
Collaboration, Communication and Integration in MS Office Applications CIT250 3 CIT110 or CIT113 or Chair approval
Help Desk Techniques CIT230 3 CIT110 or Chair approval
Internship 3 Chair approval
Total Credits 62
Last Modified Date: April 13, 2017

Additional Information

Division: Professional Studies

Department: Computer Information Technology

Degree Type: Associate in Science

View Course Schedules

The Computer Information Technology Department (CIT) has a clear, well-articulated, three-pronged mission, which includes supporting the IT components of the college’s General Education offerings (across divisions, departments, and campuses, as well as through interdepartmental collaboration), preparing an IT workforce through certificate and associate degree offerings, and providing IT students with seamless transfer opportunities to related Baccalaureate Degree programs.

The Computer Technology Program offers many courses that apply to other options to afford students the opportunity to explore the many career tracks in Information Technology before selecting a career in Computer Support, Data Base or Networking. The Department’s goals are in concert with the College’s goals. Using input from its Industry Advisory Committees and internship course, the Department is continually updating and fine tuning its programs of study.

Option Overview

This option is designed for full-time or part-time students who wish to prepare for the positions of Help Desk Technician, Technical Support Specialist and Customer Service Representative. This occupational group provides technical assistance, support, and advice to customers and users. The degree prepares graduates by developing in them skills ranging from the technical and computer-related to the “people” skills of verbal and written communications, telephone skills, tact, good manners, and logical problem diagnosis and solution.

The degree incorporates preparation for ICT Industry Certification Examinations. A range of general education courses in the program also enrich professional skills.

Career Outlook

Graduates of this option may qualify for entry-level support positions in hardware support, trouble-shooting, help desk, Microsoft applications and other Internet support positions.

Upon Completion of this Concentration Graduates will be able to:

  • Take the Comp TIA A+ Certification Examination.
  • Understand help desk, Internet support, hardware and other entry level IT support professions.