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Computer Support Specialist Certificate Program

Certificate -  Computer Information Technology Department

The information below applies to students entering the program in fall 2017 and spring 2018. For the most accurate program requirements for your catalog year, please log in to BHCC Self Service to review your specific program requirements. Any questions? Prospective students should go to bhcc.edu/admissions and contact an admissions counselor. Current students should stop by or contact the LifeMap Commons on the Charlestown Campus - E-Building, Room E-235; Phone 617-228-2230 or email academicadvising@bhcc.mass.edu from your BHCC email.
Course Title Course Number Semester Taken Credits Prerequisites
Applications/Concepts or InfoTechnology Fundamentals CIT110 or CIT112 3 ESLO98 or RDG095 or placement
Principles of Information Security CIT118 3 CIT110 or CIT113 or CIT120 or Chair approval
Introduction to MS Office CIT133 3
Cisco Networking I CIT162 3 RDG095 or ESL098 or placement
PC Hardware and Software CIT182 3 RDG095 or ESL098 or placement
Help Desk Techniques CIT230 3 CIT110 or Chair approval
Keyboarding Techniques OIM100 1
Advanced MS Office CIT233 3 CIT133 or CIT110 or CIT113 or Chair approval
Window Operating Systems CIT268 3 CIT110 or CIT112 or CIT113 or CIT120 or Chair approval
Total Credits 25
Last Modified Date: April 13, 2017

Program Overview

This program prepares students to become vital links between the company and its customers; to educate users, solve hardware or software operation and application problems; and to become good sources of product information.

Career Outlook

Graduates of this program qualify for entry-level support positions in hardware support and troubleshooting, help desk, and other Internet support positions.

Upon Completion of this Concentration Graduates will be able to:

  • Have the skill set necessary to take the Comp TIA A+ Certification Examination.
  • Understand help desk, Internet support, hardware and other entry level IT support professions.