Bunker Hill Community College

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Google IT Support Professional Certificate

Learn in-demand IT skills with Google's IT Professional Certificates

The Google IT Support Professional Certificate prepares you for an entry-level job in IT support in under six months. No experience is necessary.

Bunker Hill Community College, in collaboration with Google, offers a five-course certificate developed by Google, which includes an innovative curriculum designed to prepare you for an entry-level role in IT support.

Hosted on Coursera, the five courses cover key topics in IT support: troubleshooting, customer service, networking, system administration, security, and operating systems. Coursework includes a dynamic mix of video lectures, quizzes, and hands-on labs. Participants also will hear from Google employees with unique backgrounds and perspectives, whose own foundation in IT support served as a jumping-off point for their careers.

IT support is one of the fastest-growing fields in the United States. IT support professionals are the skilled workers who solve the problems when computer systems fail, or hardware breaks down. Their median salary is about $53,470 per year. A job in IT can mean in-person or remote help desk work in a small business or at a global company like Google. The program is part of Grow with Google, a Google initiative to help create economic opportunities for all Americans. Upon completion, students will be able to apply for entry-level IT positions. Top employers such as Cognizant, GE Digital, Hulu, Info says, Intel, and Sprint are interested in applicants with this credential.

The course is asynchronous, allowing for a flexible schedule. Students can complete it in 2.5 months with 20 hours per week of work or up to eight months, with six hours a week. BHCC students will have a faculty advisor for up to two hours of scheduled time per week and all the support services BHCC has to offer. The certificate may lead to college credit through Prior Learning Assessment.

Classes start on August 31, 2020. Stay tuned for more info!

Cost is $1,899. If you are unemployed, you may be eligible for free tuition and TOPS through MASSHIRE approved programs eligible after July 1, 2020.

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