FAQ: BHCC Response to Coronavirus

The College has compiled helpful information and resources in the Frequently Asked Questions below.  

They are categorized into the following sections:

We will continue to update this page. 

Please check the Important Contacts and Hours for details.

 General Information

You will find general questions on how to stay up to date with what support and services are available.

The College has created a Coronavirus webpage to keep our campus community informed of decisions. BHCC is following the guidance of the Centers of Disease Control and Prevention (CDC) and Massachusetts Department of Public Health and will continue to update this page with information on the Coronavirus (COVID-19) as it becomes available. 

Starting Tuesday, March 24 through Sunday, April 26, all BHCC campuses will be open to designated employees only, with remaining employees working remotely.

There is no face-to-face instruction. Access to support and services for students and the general public will be available via email, phone, or chat. Visit the important contacts and hours page to access the area you wish to contact. Please check your BHCC email for information from your instructors.

Starting April 1, the DISH Food Pantry will be open from 10 a.m. - 2 p.m. on Wednesdays and Thursdays until further notice. Please bring your own bag and place your order before pick-up. Log on to Smart Choice to place an order.

There are no workforce or community education classes through March 29. Beginning March 30, all community education and workforce classes will return as online classes. Please contact your instructor for more details. No adult education classes until April 7.

The physical offices of workforce development and adult education are operating remotely. Please call or email us for information. Please visit our website for contact info: https://bhcc.edu/workforce/

Bunker Hill Community College is not considered part of the Governor’s Executive Branch. However, we are following the guidelines as recommended:

“Higher Education: continue to move towards remote learning: With regard to higher education, the Department of Higher Education and Department of Public Health strongly recommend that colleges and universities, both public and private, continue to pursue strategies to reduce the need for students to be on campus, including suspending in-person classes and implementing institution-wide programs to shift to remote learning, technology enabled solutions, and other tools to allow students to successfully complete course and degree requirements. Institutions should also pursue strategies to reduce the need for faculty and staff to be on campus by maximizing remote work opportunities, while maintaining essential on-campus services, especially for residential students who cannot safely return home.” 

Read more at https://www.mass.gov/news/baker-polito-administration-announces-emergency-actions-to-address-covid-19

The Centers for Disease Control and Prevention (CDC) has issued guidelines for “community mitigation strategies” to limit the spread of COVID-19, the disease caused by the coronavirus, which include recommendations for “social distancing”—a term that epidemiologists are using to refer to a conscious effort to reduce close contact between people and hopefully stymie community transmission of the virus.

 Students

We are here to support your success.  Please contact us if you need assistance or have questions.  View the Important Contacts and Hours to reach the College departments and services

All classes resume remotely on March 30 including mini-session II. Email your professor if you have not heard from them on how you will be finishing the semester together.

If you have not reached your professor, let us know and we will help you.

Set-up a space at your home to attend class remotely or on-line. Make sure you have access to a computer and the internet. Email your professors so you can learn about this transition.

Please check the Important Contacts and Hours for details.

BHCC has a limited number of chromebooks that have been donated through the BHCC Foundation that can be borrowed until June 1, 2020. Make sure you complete this survey to indicate your needs. The College has chromebooks on order, and as soon as we receive them, they will be distributed through scheduled pick-ups.

The Academic Innovation and Distance Education (AIDE) Team is now Virtual. Please visit our Virtual Innovation Lab online. This Team provides Teaching & Learning Support for Students.

You can use your computer or smartphone to reach us with this link: https://bhcc.webex.com/meet/aide1. We are available Monday through Friday 10 a.m. – 5 p.m. and Saturdays and Sundays 11 a.m. to 3 p.m. You can also call 1-877-668-4493 (Toll Free) and enter meeting access code: 735 429 954. 

You can also reach us by email: onlinehelp@bhcc.edu.

College offices and services are open and serving the students remotely via email or phone.

Please check the Important Contacts and Hours for details.

There are some free or reduced options available during the COVID-19 period.

https://www.highspeedinternet.com/resources/are-there-government-programs-to-help-me-get-internet-service 

The Federal Communications Commission’s “Keep America Connected” initiative pledges to suspend common penalties and expand internet access across the U.S. Several internet and telecom service providers are committed to offering free access to the internet (via WiFi hotspot), discounted internet service, and/or increased data allowances to ensure people can get online during this unprecedented time. To learn more, review offerings from the service providers below.

AT&T
Spectrum / Charter
T-Mobile
Verizon
Xfinity

Yes, Student Central is assisting students via email and phone. The email is studentcentral@bhcc.edu and the  number is 617-228-2370.

A very limited number of staff will be on campus daily to assist with in-person questions. Student Central hours are Monday - Thursday 9 a.m.-5 p.m. and Friday 11 a.m.-4 p.m.

No, the LifeMap Center is closed on campus, but advisors are available to answer your questions.

The BHCC Library is physically closed at this time.

Most resources and services are still available online. The Library team is available to work with students, faculty and staff. Please contact them via email at BHCCLibrary@bhcc.edu, or by using the Chat interface.

As of this time, the gym and workout center along with Athletics is expected to be available on April 27. Athletic staff can be reached by email or phone.

https://www.bhcc.edu/athletics/

YES, ALL student support services are available via phone, email and some even have chat. We are here to help!

Please check the Important Contacts and Hours for details.

If you need any assistance with resume writing, completing a career assessment, selecting a major, or preparing for an interview then please email careeradvising@bhcc.edu. Meetings can be offered by phone or virtually through BHCC WebEx. 

The shuttle busses are currently not running.

Send an email to advising@bhcc.edu or call 617-228-2230.

Yes, transfer workshops are being offered online. To participate in a workshop, please go to the Transfer Services webpage.

Please send an email to transferservices@bhcc.edu 

We are working on determining how best to support students who need to retake their placement tests. Please send an email to testing@bhcc.edu with your name, ID number and test you wish to retake.

To access an academic advisor or a success coach, please send an email to advising@bhcc.edu or call 617-228-2230.

Contact Student Central to get your answers. You can visit the Student Central website, email at studentcentral@bhcc.edu or call at 617-228-2370.

We have not made any final decisions on Commencement. We will be making a determination soon.

The Office of Academic Innovation and Distance Education (AIDE) has created a Student Resource Center to provide students with access to various online learning and practice materials within Moodle which is the college's learning management system.

Hands-on practice using Moodle and other online learning tools that instructors may use to conduct classes - such as Webex, Smarthinking, ePortfolio, and more.

The BHCC Bookstore is closed through April 26. Online orders may be made at bhcccampusstore.com

The following services will be available beginning March 30 at 9 a.m. 

Library

MathSpace

Tutoring - Writing Place

Tutoring - Language Lab

Chelsea Tutoring Math by WebEx

Go to  https://bhcc.webex.com/meet/am213408
Or https://bhcc.webex.com/meet/skhaze

  • Monday & Wednesday 11:30 a.m.-1 p.m. and 6-7 p.m.
  • Tuesday & Thursday 2-4 p.m.
  • Friday 10-11 a.m. 

Chelsea Tutoring for Science, Medical Terminology, Drug Calculation and Allied Health by WebEx

   Go to https://bhcc.webex.com/meet/atortore

  • Monday 3-6 p.m.
  • Tuesday 12:30-3:30 p.m.
  • Wednesday 10 a.m. -1 p.m.
  • Thursday 12:30-2:30 p.m.
  • Friday 2:15-3:15 p.m. 

 Faculty and Staff

We will continue to add to this section to support faculty and staff. There is also a resource for faculty and staff on the Intranet covering procedures for academic continuity and business continuity operations including remote working resources. 

The plan is to reduce the number and amount of time faculty and students have to spend on campus. The Academic Innovation and Distance Education (AIDE) team is working with deans and faculty to schedule trainings and Webex meetings to assist in the implementation of online, hybrid and other distance teaching/learning.

Faculty can drop in to the AIDE virtual office https://bhcc.webex.com/meet/aide1. Simply click the link, download the setup.exe file, then select “join meeting.” Join us on mobile by clicking the link to our personal room and downloading the Cisco Webex Meetings app. AIDE will be online 10am-5pm Monday-Friday & 11am-3pm Sat and Sun. AIDE is available for staff, faculty and students. If you are trying to convert your course materials for online delivery, need to troubleshoot a digital learning issue, or just want to think through a teaching or learning concern – the AIDE Team will be there! We may not know the answer, but we will do our best to connect you with the right campus resource.

If you don’t have a computer available you can also dial in using your phone.

1. Dial 877-668-4493

2. Enter access code 735 429 954 when prompted 

3. Press #

4. Press # again when asked for an attendee number

The Academic Innovation and Distance Education (AIDE) team is working with deans and faculty to schedule training and Webex meetings to assist in the implementation of online, hybrid, and other distance teaching/learning.

Connect with the AIDE virtual office via computer or smartphone with this link: https://bhcc.webex.com/meet/aide1 and download the app through the setup.exe file. Select “join meeting.” If using your phone, click the link to our personal room and download the Cisco Webex Meetings app. AIDE will be online 10 a.m. - 5 p.m. Monday-Friday and 11 a.m. - 3 p.m. Saturday and Sunday. AIDE is available for staff, faculty, and students. If you are trying to convert your course materials for online delivery, need to troubleshoot a digital learning issue, or just want to think through a teaching or learning concern – the AIDE Team will be there! We may not know the answer, but we will do our best to connect you with the right campus resource.

If you don't have a computer available, you can dial in using your phone. 

  1. Dial 877-668-449
  2. Enter access code 735 429 954 when prompted 
  3. Press #
  4. Press # again when asked for an attendee number