Academic Innovation & Distance Education Latest Updates

“The mission of Academic Innovation & Distance Education (AIDE) at Bunker Hill Community College is to advance the college’s goals through the provision of innovative and effective instructional design, digital teaching and learning resources, and timely support that helps students and instructors succeed.  AIDE promotes inclusive, accessible, and collaborative teaching and learning solutions to the BHCC community.”

About the AIDE Department

Faculty are invited to visit AIDE or reach out through email if you have questions about using digital tools to support learning in your classroom. If you have a teaching challenge – come talk with us. We work to find creative approaches and innovative technologies that support your teaching goals!

Students can reach out to AIDE for help navigating learning platforms – we provide in-person and online support for uploading assignments, creating ePortfolio assignments and more! AIDE also oversees Bunker Hill Community College’s online web courses and academic programs.


Staff Spotlight

Ngoc Pham, Spring 2019AIDE welcomes Ngoc Pham as our new full-time Clerk IV. If his name sounds familiar, it is because he has been a Technical Specialist in the AIDE Innovation Lab (and TLiTC office before that) since 2015. In his new role, Ngoc orders and keeps track of office supplies, takes reservations for the workshop room, and handles paperwork and reimbursement for those working on projects with AIDE. Also, he still eagerly provides assistance and training to faculty and students in the AIDE Innovation Lab.    

Ngoc studied business administration at UMass Dartmouth and Northeastern University before joining us at Bunker Hill Community College. Outside of work, he likes spending time with his three children and wife, Katie. When asked what he likes about his job, Ngoc said that he likes working with other staff the best. “Everyone is like a happy family,” he says of his AIDE colleagues. He also loves working with students and faculty and always feels good when they are happy walking out of the AIDE Innovation Lab.


Matthew Gomes - Spring 2019Next on our list, is Matt Gomes. Matt previously worked as a part-time employee for AIDE. In December 2018 he was hired full-time as an Instructional Media Specialist for ePortfolio. Matt is excited to assist faculty members to build ePortfolio sites for their courses and help students access and understand the goal of those sites so they can succeed in their pursuit of education at Bunker Hill Community College.

Outside of work, Matt loves playing guitar and writing music in a metal band. His passion for collaboration and working on long term projects prompted Matt to take on his new position. Matt’s goal at BHCC is to help people understand the potential of Instructional Media tools.


Finally, meet Janelle Heideman. Janelle came on board in early October 2018 and serves as our Instructional Designer. Janelle has over 10 years of experience as an Instructional Designer at institutions including Baker College (in Michigan), Boston Architectural College, and most recently at Regis College.Janelle_Danielle_SP19

What does Janelle like most about BHCC? The people! "All the people I’ve met, the great opportunities, seeing how committed everyone is to helping students learn and providing really great education for students,” Janelle says.

Janelle got her start in higher education as a community college student. "I really like the idea of a community college. I got my start as a community college student at Schoolcraft College in Livonia, Michigan."


In her role as Instructional Designer, Janelle mostly works with faculty to help them provide the best possible student learning experience. She has already jumped in to support faculty teaching online and hybrid courses, and will soon be offering workshops on Universal Design and Accessibility. The superpower that Janelle brings to Bunker Hill is that she likes everybody! "I am really happy,” she reports, and “I love this place!"