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Computer Support Specialist Certificate Program
Course Title Course Number Semester Taken Credits Prerequisites
Applications/Concepts or InfoTechnology Fundamentals CIT110 or CIT112 3 ESLO98 or RDG095 or placement
Principles of Information Security CIT118 3 CIT110 or CIT113 or CIT120 or Chair approval
Introduction to MS Office CIT133 3
Cisco Networking I CIT162 3 RDG095 or ESL098 or placement
PC Hardware and Software CIT182 3 RDG095 or ESL098 or placement
Help Desk Techniques CIT230 3 CIT110 or Chair approval
Keyboarding Techniques OIM100 1
Advanced MS Office CIT233 3 CIT133 or CIT110 or CIT113 or Chair approval
Window Operating Systems CIT268 3 CIT110 or CIT112 or CIT113 or CIT120 or Chair approval
Total Credits 25

Program Overview

This program prepares students to become vital links between the company and its customers; to educate users, solve hardware or software operation and application problems; and to become good sources of product information.

Career Outlook

Graduates of this program qualify for entry-level support positions in hardware support and troubleshooting, help desk, and other Internet support positions.

Upon Completion of this Concentration Graduates will be able to:

  • Have the skill set necessary to take the Comp TIA A+ Certification Examination.
  • Understand help desk, Internet support, hardware and other entry level IT support professions.