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Frequently Asked Questions

What is the Language Lab staff schedule?

The Language Lab hours are posted on our website. If you would like to work with a particular Lab staff member, be sure to check his/her schedule at the front desk, then speak with a Lab staff member to make an appointment, if you like.

Can I get help in the Language Lab if I don’t have an appointment?

Yes, you can drop in, use the computers and get help when staff members are available. If you would like help at a specific time, or with a specific staff member, we recommend that you make an appointment.

What kinds of things can I get help with in the Language Lab?

You can get answers to any questions you may have about academic skills related to learning languages. We answer thousands of questions semester about reading, writing, pronunciation, grammar, punctuation and ways of speaking in any language taught at the College, including English. We can help with essays (see below), as well as in preparing for your ESL and English exit exams. We also provide practice tests, study materials, group study and one-on-one tutoring to students preparing to take the TOEFL or IELTS tests.

Do you teach classes in the Language Lab?

Classes do not meet every week in the Language Lab, but many professors bring classes for visits to the Lab to provide orientations about our services. We offer specialized individual or group workshops about topics related to language learning, and we assist any student with any aspects of College coursework assigned in a language that is not their native language.

I got an IP in my ESL/English class, what do I need to do to complete it?

The professor who gave you the IP sets the guidelines for what you need to do to get a grade for your course. Language Lab staff can help you plan and complete any activities required to complete your course. For English IPs, the Language Lab can support students who are enrolled in an English IP Completion (005) course only.

Can I use the Language Lab programs folder from home via the internet?

The Language Lab programs folder is available only for use in the Language Lab. However, we can share many (though not all, for copyright reasons) of the documents and web links in the folder.

Can you help me with my Foreign Language class?

Yes, we provide tutoring for students who are taking any foreign language course the College offers - Spanish, French, Italian, Arabic, Chinese (Mandarin), Japanese, Russian or German class. In addition, we have videos and lab lessons that accompany Aventuras Spanish textbooks, Espaces French textbooks, Oggi Italian textbooks, Integrated Chinese textbooks, Neu Horizonte German textbooks and the Japanese for Busy People series.

Can I get online tutoring?

At this time we do not provide online tutoring.

What kind of writing help do you offer?

We can help you develop ideas, structure, search online, or help with a paper you have written when your professor sends you here. We will not tell you what to write or write any part of a paper for you, but we will help you understand what you need to know to write really, really well.

How does the staff correct my papers?

We will not write a student’s paper. By this we mean: 1. We will not rewrite complete sentences, but simply underline the sentence and define it as word order or structure error. 2. We will not correct grammar errors, but we can circle errors and identify the type of error. 3. When we identify errors, we will provide the student software or a mini lesson to help the student learn to understand how to correct their grammar/structure errors in the future.

How much help can I get?

This depends on staff availability. Generally, we work with students for 30 minutes each session or for about 1-2 hours per week, maximum. We encourage students to start getting help in the beginning of the semester, and to keep coming back. The students who work with tutors early and often almost always improve their skills most.

Can I borrow books here? Can I take them home?

Yes. You must leave your Student ID to borrow books; your ID will be returned when the book is returned. However, books are not available to take home

Why do I need to sign in each time I use the lab?

We keep track of the number of students who use the lab because this helps us know how the Lab’s resources are being used and helps us plan budget requests. Also, it is a requirement for some classes. Professors sometimes give class credit for using the Language Lab, and this is the way we inform them of the days and times students have visited the lab.

How do I use the computer/where can I get computer help in my first language?

If you are not sure how to use the computer or any of the Language Lab’s computer resources, please ask one of our staff members to give you an individual orientation. We have staff members who speak English, Spanish, French, Arabic, Chinese, Japanese, Italian, Somali, and all of them are very helpful.

What if I accidentally leave something in the lab?

Anything left in the lab goes into our lost and found box. Any staff member can check the box to see if we have your lost items.